Servicing The Homeowner Our goal is to exceed every homeowner's expectations. It's important to us - and we know how important your JD Power Customer Satisfaction Ratings are. That is why we have gorgeous showrooms and interactive tools to ensure that your homeowners are completely satisfied. One on One Design Appointment: With two full-service showrooms complete with the latest trends, the most durable and most exotic, the hardwoods and synthetics - your homebuyer is guaranteed a great experience. Our design consultants are up on the latest styles, and are also trained to ask customers all the right questions about their lifestyle and aesthetic preferences. Home Solutions Interactive: A fun to use, web-based, educational tool designed to prepare homeowners for their design appointment. It helps manage expectations, reduce warranty claims, and exposes homeowners to upgrade options. HSi is full of helpful articles, tips, and videos that highlight the features and benefits of various flooring selections. Click here to lean more. "Your Selections. Your Home." DVD: This program focuses on setting realistic expectations with homeowners regarding the installation, appearance and use of the various flooring types in their new home. The DVD is shown during their design appointment or mailed to the homeowners prior to their appointment. Click here to lean more.

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